A very good place to do business. I've bought tires there, had front and rear end alignments, and other work and it's always good to deal with them. They're up front about things and always seem to have a good attitude and a sense of humor, plus their prices seem compatible with or lower than other stores.
I was very upset but I paid the bill and asked for the person that told me that there would be no charge to call me. The person called me and stated that they had made a mistake and thought that my car had been serviced in Oct 2017 (he had made a copy of my receipt that showed 2016) and that he was sorry that he gave me the wrong information. He also stated that if he was still in charge that he would honor his word. Because my pads are under warranty and were faulty Larry’s does not have to pay to replace my pads but I have to pay for the service to replace them. They are the ones that put the faulty pads on my car! This isn’t fair but you know I’m thankful for the service I have received in the past at Larry’s and pray that my situation is not the way that the new owner is going to treat customers that have been coming to Larry’s for years.
Great service affordable price.
Customer,
This is the only place to buy tires in Johnson city! They have went above and beyond to honor the warranty provided with my tire purchase and have nothing but exceptional customer service!
Collie
Went in for a professional opinion on a tire cut expecting an attempt to sell me a new tire whether I needed it or not. They inspected it and gave it a clean bill. Surprised? Yes. Will I go back? Absolutely.
A business should honor their word regardless of who the owner is. I have had my car serviced at Larry’s many times and have never had a complaint against them. I have also felt that they were honest with me when so many car dealerships are dishonest, until today 12/7.2107.
Today is the first time that I have been dissatisfied with the service that I received at Larry’s Tire. In Oct. 2016 I had brake pads, front and back and rear rotors put on my car, $454.49. I called and went into Larry’s Tire on 11/15 and told someone that I had worked with before at Larry’s that my brakes were squeaking and I didn’t understand why when they had just been put on a year ago. I was asked if they just squeaked in the mornings or when it was cold and I said no they squeaked all the time. To make this short…my breaks were checked, I was told they had a little dust on them, which was removed and that if my breaks continued to squeak to bring my car back ask for the same person and everything would be replaced at no charge. Well I called yesterday 12/6, set-up an apt for this morning at 8:00 am, asked at the service desk if they were aware of my situation, was told yes they had a note on my ticket to replace the front pads. I said I thought that all four pads would be replaced; they said no the note just said front pads. The person that I had dealt with before was not there but they said he was the one that put the note on the ticket. I said OK. My car is completed they said there wasn’t any more squeaking and the charge was $82.13. I said I was told that it wouldn’t be any charge. The person at the front desk basically said sorry that is not the way that it is that he had to pay the people that worked on the car. I stated again that this was not what I was told and I didn’t expect this charge. I stated that, If I had known this I would have waited until after the holidays to get this done. He said sorry he had never heard of someone being told that there would be no charge for the labor. I explained that I had no reason to lie about what I was told.
Larry S Tire Center is a US Car Repair based in Johnson City, Tennessee. Larry S Tire Center is located at 1016 W Market St, Johnson City, TN 37604, USA.
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