I understand this is a budget motel. Expectations must be adjusted. I have stayed at this same place numerous times in the past. I have even reserved multiple rooms there for multiple nights. The place was pleasantly quiet and 3rd floor carpets seemed to be new. Staff had 'system problems' at check in - with multiple terminals. It took entirely too long to check us in. What would it have been like if we hadn't bothered to make reservations? We found the linens on BOTH beds soiled at check in. Staff brought us replacement folded linens quickly. These TOO were found to be soiled. We eventually got two clean top sheets to sleep between. The staff person had to close up shop at the front desk while making up the one bed. We noticed the decorative coverlets on BOTH beds had holes in them caused by cigarette burns. What a wake-up call! To think I entrusted my family's safety to a motel where this happens. There were two beds, but only one blanket. Thankfully, the heat worked well without excessive noise. The TV worked well, the water pressure was acceptable, and there was plenty of hot water in the morning - all are musts. I have stayed at newer EconoLodge motels where there was NO elevator. The ONE elevator at this place was working - at first. It failed soon after check in and remained that way during our stay. Imagine what this meant for cleaning staff trying to get linen carts to the upper floors. I had to haul luggage to/from our 3rd floor room via the external (brrrrr!) stairwell. I didn't have to deal with black ice on the external stairs, but I see an ambulance call and a law suit in the future of this place. As for the 'free' breakfast, we early risers got down to breakfast before 8AM, only to find nothing hot left to eat or drink. "Out" signs had been posted everywhere, including on the milk and the creamer. Staff confirmed very few guests had stayed the night before. Facility needs to fix its illuminated street-level sign so customers can find the entryway - it has been that way for 18 months or more. Most staff were nice and my room was reasonably clean, but this place is not getting the attention it needs, which means the customer is exchanging a lower room rate for a far higher risk. The dirty sheet episode gave me a severe case of the heebee-geebees. I understand smokers need to have a place to stay and many smokers are careful and considerate. All the same, who can feel safe sleeping in a motel that doesn't even bother to hide the damage caused by careless smokers? I will go elsewhere for future stays in the Johnson City area.
Rating our recent (Nov 22/23 2017) stay...Stay elsewhere or stay home.
Big place. Desk clerk was super nice, but could've used a bit more training. Took about 25 to 30 minutes to get checked in. Not this guy's fault. Should have been trained a bit more in Choice University. As a former GM of a choice hotel, I know the system. The guy at the desk, Craig, couldn't have been nicer. Just wasn't sure how to check us in using Choice Privilege Points.
The people who work here are very nice and very friendly. The place itself is fine if you're looking for the cheapest motel in the area. The location is very convenient, parking is ample and the room I stayed in was adequate. It's easy to tell the fixtures have some age on them, especially the bathtub in the room I had, but the water pressure was surprisingly great in my shower. I only saw one bug. It was small and it was on the wall behind the TV right before I smashed it. I can't say for sure, but it could have been a cockroach, or maybe just some sort of water beetle - I don't really know the difference. The floor in my room was not clean - it was either wood or a nice grade of imitation wood (I couldn't tell) and it needed a good mopping to say the least. Just getting up from the bed and walking to the bathroom during the night required washing my bare feet before getting back into the clean bed. Kudos for including a small refrigerator and a microwave, shampoo and lotion in the room I had - but I noticed there was no hair dryer for those who may have wanted one. The bed was comfortable and the TV was a new flat screen. I would stay here again if I was in the Johnson City area because I see no need to pay lots more for the few inconveniences I experienced. I am CERTAIN I didn't carry any bugs home in my luggage, so I'm fine with returning!
If you need a hotel room and this place is your last resort then go back home. We booked four rooms two weeks in advance and waited two hours for them to be cleaned when we arrived. I don't have enough time to write all my complaints but if you want to get it up the rear then stay here.
I did not enjoy my experience at all. I had to pay a security deposit on a dirty, bug-infested room. We found more than 3 roaches in our room, then another one out in the lobby. It took me about an hour to connect to the wifi because the employee kept giving me the wrong password and telling me I was just doing it wrong. After an hour, he fibally brought me a paper with the password (which was completely different from the one he was telling me) and he put it in and it worked and he said "There you go, I dont kbow why you were having such a problem." Last I must talk about the breakfast. All that I was able to eat was chocolate chip mini muffins. The waffle maker took forever and there was a line, there were spots for the eggs, sausage, and bacon but none had been served all morning. I was very displeased with my stay. The only plus side of the stay was the comfortable bed and the morning staff was much nicer than the night staff.
Econo Lodge Inn Suites is a US Lodging based in Johnson City, Tennessee. Econo Lodge Inn Suites is located at 207 E Mountcastle Dr, Johnson City, TN 37601, USA.
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