Very clean and organized. I went on a Saturday afternoon. While it was busy there were tons of employees that walked around and was assisting others and always asking if I was doing okay. I have no complaints I'm excited to see the store all finished and set up.
I went in store and was totally ignored. I walked around hoping that eventually I would be acknowledged, no such luck after 15 minutes. My money and I left. I won’t be returning! This is the worst experience I’ve had a Sephora.
Only putting one star because you have to put in something, but if I could I would give them 0 stars! I was highly disappointed when leaving this store. I am 1 person who NEVER writes reviews but I must say the way I was discriminated against in this store just now.. I want to literally cry!!!!!!!! First of all "Sue" the manager was highly rude to me for no reason ( I want to say it's because of my color, but Ill just say it's because I didn't do a full face of makeup today so maybe she just thought I didn't know what I was talking about) second, she literally helped everyone in the store, After I asked her for assistance. she hit me with the " you'll have to wait, I'm busy helping.. other people" (she said it just like that btw) so I patiently waited (just to remind you I just seen her finishing up with a customer and that's when I approached her because I thought she was done.) so I waited. All I needed was some samples of foundation. She came to assist me after I waited for her to help both old and new customers coming into the store. After I mentioned to her all I needed was foundation samples. She then proceeded to tell me that I can only have 3 samples per day. Now I'm upset, not only did she wait forever to help me and she was rude to me, she's telling me I can only get 3 samples when it's been numerous of times I've seen THAT store give out more than one sample to "non colored girls." It's not like I didnt have money either. I had so many things in mind on what I was going to buy, but now, I refuse to give that store my money. Overall my experience was horrible. And I'm just so overwhelmed at how I was treated. No one should be treated like that, not a customer that is bringing in money and customers. Im a makeup artist who has experience and I buy things from sephora all the time. I also recommend my clients to go there because no one seems to even no it exists out here. It's like every time I go there I leave feeling uncomfortable and ready to cry. And What amazes me even more is, I don't believe they even have any black employees. Which is funny to me because there's black women out here who actually wears makeup too. But I guess that doesn't matter, huh?
Every time I call or walk in I always leave frustrated. All occasions except one I was lied too. They tell me they have certain products when they don't. And every associate except one was rude with me. I tried hard to like this place and give it a chance but seeing how I had been treated on several occasions I will no longer shop there.
There are no words to describe how wonderfully AWESOME this store is! Extremely friendly representatives; huge selections on makeup; fragrances; and accessories. And very fair on prices for all products! Love, Love, Love Sephora!!!
Sephora Inside Jcpenney is a US Health facility based in Johnson City, Tennessee. Sephora Inside Jcpenney is located at 2011 N Roan St, Johnson City, TN 37601, USA.
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