I can replace an engine in my car, rebuild a transmission and build houses. But I can't buy a $30 part because of their asinine protectionism. I will never shop here again. Seriously. You lost a customer for life. You had a part in stock but wouldn't sell it to me.
Product good...
I went for a part for my heat pump (capacitor). They wouldn't sell it to me because I am not a contractor. I bought one from L&S electronics instead. Modern Supply's sign says "open to the public". Apparently not.
Oh and one other thing. When a customer walks into the store and there are other customers in line, maybe the 4 guys in the back watching T.V. can come up front to run the cash registers instead of ignoring the customers and only paying attention to the game.
Constant problems: wrong measurements, wrong items ordered, items back ordered and then not telling us it had been discontinued while we were still waiting on it to arrive. Not enough knobs ordered so another wait and now waiting on $600 refund for an item we sent back in September. Not overly thrilled with the contractor they referred to us either.
Customer service bad...
Modern Supply Co is a US Hardware Store based in Johnson City, Tennessee. Modern Supply Co is located at 3409 W Market St, Johnson City, TN 37604, USA.
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