Have had Advanced to take care of our old heat pump several years. They show up at the time they say they will or you will get a phone call letting you know if the service man is running late. They recently installed a new unit and did an excellent job. They clean up everything perfectly.
The Advanced quote, that I received, exceeded local competition by an average of $700-$800 based on my three quotes from three different companies. Shoppers be sure you are getting multiple quotes to ensure that you are being a smart shopper. No one should pay 6K for a full replacement ever! I would not recommend Advanced based on these two issues.
I should have read this previous review...EXACT same thing. I knew what the problem was with my unit (a $20 part) and called before hand to explain to them so they could be prepared to fix. When they showed up, 5 minutes looking it over to verify what I had explained before and charged me $60.00. I said would that be applied to fix the issue?... nope. Had to go order the part and give me another quote on top of the $60.00 ($88.00 per hour). I've never dealt with a company like this, however I will be PLEASED to spread the word to all of my family and friends about this company. Do yourselves a favor and stay WAY clear...
If you need a professional, affordable, and quick heat pump guy... Advanced is where its at. They replaced my 10 year old pump that went out with a brand new unit last fall. The savings off the electric bill alone are paying for the payments on the unit. They do great work, and always come quick when you need them. Everyone needs a good mechanic, doctor, and plumber... make sure you have a good heat pump company also. I will use these guys anytime I need anything.
Sourced Advanced to quote a 2.5 Ton 15 Sere System replacement. Advanced sent a technician out to my residence, now as a note to all potential customers, be sure that you clarify that you are asking them to quote a system or else you will be likely charged a service fee. I was charged $60 for something I already knew about, hence asking for a "quote."
Unit went in January 2013. It has been "repaired" by Advance yearly ever since. No air again. I am done with these people after having to wait until next Wednesday for a simple coolant recharge.
Advanced Heat Pump Systems Inc is a US General Contractor based in Johnson City, Tennessee. Advanced Heat Pump Systems Inc is located at 2909 Rocky Top Rd, Johnson City, TN 37601, USA.
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